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ERP- Customer Support Engineer

Job Overview

  • Vacancy # 2
  • Desired Work Experience 0-5 years
  • Required Educational Level Bachelors, Diploma or Degree, Post Graduate/Master's level
  • Required Technical Skills MSSQL/ ASP.NET MVC/Crystal reports/ C#.NET. Preferably, with relevant MS SQL certification.
  • Salary 3000-10000
  • Visa Type Employment, Visit, Relative or Sponsor Visa
  • UAE Driving License Desired
  • Key job function is to provide application support via phone/email/Web/In- person visit.
  • Responding in a timely manner to service issues and requests.
  • Providing excellent customer service while dealing with calls/tickets/incidents
  • Meeting set targets as per the prevailing policy.
  • Testing new technology.
  • Reviewing outstanding support requests, execute appropriate action as per the SLA
  • Code, test, and troubleshoot programs utilizing the appropriate hardware, database, and programming technology which may change time-to-time.
  • Maintain and modify programs; make approved changes by amending flow charts, develop detailed programming logic, and coding changes.
  • Designs and develops user interfaces to Internet/intranet applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests.
  • Test and develop programming modifications
  • Other duties as assigned as the situation demands.

 

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Career – Life At FACTS

A career with FACTS is challenging and rewarding. FACTS is well respected for its commitments made to employees and customers alike.

Contact Us

201 & 202, Mohd Malik & Sons Raffa Building Opposite Aster Clinic Jubilee Complex Khalid bin Al Waleed Road, Burdubai, PO Box 66135, Dubai, United Arab Emirates