IT Support Engineer
Job Overview
- Vacancy # 3
- Desired Work Experience 0-5 years
- Required Educational Level Diploma or Degree
- Required Technical Skills 2 -4 Years Min IT Experience.
- Professional Skills A proficient IT Support Engineer excels in troubleshooting technical issues, delivering excellent customer service, and adapting to evolving technologies in the dynamic IT landscape.
IT Support Engineer Responsibilities:
- Installing and configuring client computer systems.
- Diagnosing, troubleshooting, and identifying solutions to resolve system issues.
- Responding to client IT support requests.
- Meeting with clients to diagnose software, networking, or hardware issues.
- Providing technical support on-site or via remote-access systems.
- Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
- Support the roll-out of new applications.
- Keep a record of issues, along with solutions, to refer to in future instances.
- Offering solutions that meet the needs of the client.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good client relations.
- Continuously monitor and maintain systems and networks.
- Diagnose and troubleshoot system and network problems, software faults or hardware complications.
- Tracking and managing work records.
- Compiling job reports.
- Knowledge of MS SQL is a plus.
IT Support Engineer skills:
- Analytical and problem-solving skills
- Customer service skills
- Flexibility and adaptability
- Teamworking skills
- Organization and planning skills
- The ability to think logically and strategically.
- Proven work experience as a technical support engineer.
- Knowledge of web services, API, and IP-based protocols.
- Knowledge of computer hardware and networking systems.
- Good time management skills.
- Good interpersonal skills.
- Ability to troubleshoot complex hardware and software issues.
- Excellent written and verbal communication skills.
- Ability to think critically.
