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Sheik Abdul Hameed S ShortList

Sheik Abdul Hameed S ( 756 )

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General Information

  • Gender Male
  • Date of Birth 26 June 1998
  • Martial Status Unmarried
  • Mobile Number 009710586744332
  • Address 10a Street, Khaleed bin waleed Road, Near Palm Hotel, Al Raffa Area
  • Nationality INDIAN
  • Objective A confident and reliable IT Support Engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. An excellent communicator , can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Passionate about current and emerging technology – always continuously learning
  • Vacancy Category  AdministrationCustomer ServiceITMarketing and SalesSEO Analyst
  • Language Known ENGLISH , TAMIL
  • Total Years of Experience 2
  • Work Experience in UAE FRESH
  • Expected Job Level Entry-level
  • Current Salary 3,12,000 INR/ YEAR
  • Expected Salary NEGOTIABLE
  • Employement Type Full Time
  • Visa Status Visit
  • Career Statement A confident and reliable IT Support Engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. An excellent communicator , can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Passionate about current and emerging technology – always continuously learning
  • UAE driving License No
  • Certificate Attested Yes
  • Notice Period/ Days - If You Selected Immediately

Primary Helpdesk support resolve issue as according to tickets received escalate the tickets as per SLA.

Worked in own ticketing software, respond to tickets araised in a timely manner.

    Perform installation MT4 and MT5 chart platforms with indicators to the client.

    Support and provide solutions for clients, and teach clients to work on METATRADER Platforms.

    Coordinate with Team Leader to reduce technical complications to resolve as soon as possible.

    Providing technical support; assisting users who have network problems.

    Analysing potential issues with computer systems and performing routine audits of systems, software & antivirus.

    Regular Cyber-security Audit for public facing server in Private Cloud Using Nessus Tool.

    Configured Hardware devices and Software to set up workstations for employees.

    Have hands-on experience in Installaions of METATRADER 4 & 5 Platforms in both chart installation.

    Maintaining daily backup in WD cloud NAS device and Have knowledge in router and switch configuration

    Coordinate with team members to reduce technical complications and collaborate on projects. Providing technical support; assisting users who have network problems.

    Test new release of patches on regular basis in the Trading platform ERP and document it before production release tested patches.

    Perform Uploading of  Daily BOD Process and EOD Process in Backoffice work and clientdata backup.

    Domain name purchase and renewal, DNS record created for the domain.

    Assembling and Troubleshooting of Hardware devices, cabling and LAN troubleshooting.

    Installation of all Microsoft Windows Series(Win 10, Win 8, Win 7,Server 2008,2012).

    Installing and configuring, troubleshooting Microsoft Outlook E-Mails in 2007,2010,2013,2016.

    Contacting the vendors regarding product support for getting quotation of new products.

Summary of Skills

Server AD
80%
Desktop Support
90%
Network Support
90%
Digital Marketting
90%
Customer Support
90%

Career – Life At FACTS

A career with FACTS is challenging and rewarding. FACTS is well respected for its commitments made to employees and customers alike.

Contact Us

201 & 202, Mohd Malik & Sons Raffa Building Opposite Aster Clinic Jubilee Complex Khalid bin Al Waleed Road, Burdubai, PO Box 66135, Dubai, United Arab Emirates