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Karthikraja Jeganathan ShortList

Karthikraja Jeganathan ( 1089 )

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General Information

  • Gender Male
  • Date of Birth 13 December 1996
  • Martial Status Unmarried
  • Mobile Number +971543170520
  • Address 8th B street, Mankhool, Burdubai, Dubai
  • Nationality Indian
  • Objective To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills
  • Vacancy Category  Computer Programmer
  • Language Known English, Tamil, Malayalam & Telugu
  • Total Years of Experience 5
  • Work Experience in UAE 2
  • Expected Job Level Senior or Executive-level
  • Current Salary 5000
  • Expected Salary 8000
  • Employement Type Full Time
  • Visa Status Employment
  • Career Statement Highly motivated Technical Support Engineer with 4+ years of experience providing onsite and remote technical support and maintenance of computer hardware and software systems with extensive customer services. As an experienced IT professional, I am skilled in installing and upgrading a hardware & software systems, database management, focused on increasing application efficiency and minimizing business interruptions. Seeking a position as Technical Support Engineer or a similar role, to best utilize my skills and enthusiasm to make a significant contribution & add value to your organization.
  • UAE driving License No
  • Certificate Attested Yes
  • Notice Period/ Days - If You Selected 30

Work Experience

Aug 2017 - Oct 2020
Easy Design SystemsTechnical Support Engineer

Created Support documents and videos that enabled user to extend skills, system features and find resolution to questions without intervention from support team.Provide onsite and remote IT support in windows, web and android based applications.Performs installation of software, training, hardware, printer’s onsite or remote based on customer specifications.Perform release testing, functional testing, and integration testing before deploying to the customer.Collaborate with business development team to meet customers & partners in India regarding the application and sales enhancements.Project: “Eat Treat” - Successfully deployed online food ordering app for a vendor called “Sodexo” in different parts of the location in India.Provided an onsite support and conducted a training session among all the Sodexo outlets.

Oct 2020 - Current
Castle IT SolutionsSupport Executive

Resolves all level 1 & 2 support requests in a timely manner and to customer satisfaction.Developed reports in C# based on unique customer requirements without developer intervention.Providing demo to the customers with the setup as per their expectations.Analyze the requirements and prepare the functionality document for the developers.Providing onsite or online support up to 400+ customers in UAE.Read and analyze logs on regular basis for the cloud solutions and ensure those cloud dashboards are up to date with their data.Identifies and resolve application issues and recommends effective solution.Perform daily system monitoring verifying the integrity and availability of all hardware.Project: Global Village Season 23 & 25 - As a key contributor, successfully handled the Global Village with up to 450 database setup and providing support for the tenants.Maintained and monitored data transfer between the servers using SSIS in SQL Server 2.

Summary of Skills

Team Player
Active Listening
Quick learner
Time management

Career – Life At FACTS

A career with FACTS is challenging and rewarding. FACTS is well respected for its commitments made to employees and customers alike.

Contact Us

201 & 202, Mohd Malik & Sons Raffa Building Opposite Aster Clinic Jubilee Complex Khalid bin Al Waleed Road, Burdubai, PO Box 66135, Dubai, United Arab Emirates