- Gender Male
- Date of Birth 8 January 1987
- Martial Status Married
- Mobile Number +971527171903
- Address Hor Al Anz , Deira Dubai, UAE
- Nationality Indian
- Objective Look forward for an opportunity in a challenging environment, where I can utilize my experience and skills in contribution effectively to the success of the organization and also for the improvement of my personal skills.
- Vacancy Category Computer Programmer, Customer Service, IT
- Language Known English , Tamil
- Total Years of Experience 12
- Work Experience in UAE 8
- Expected Job Level Senior or Executive-level
- Current Salary 7000
- Expected Salary 8500
- Employement Type Full Time
- Visa Status Employment
- UAE driving License No
- Certificate Attested Yes
- Notice Period/ Days - If You Selected 15
- Sunshine System LLC, Dubai, UAESoftware Implementation and Support Manager
Financial (Accounting & HR Payroll) Software Implementation, modification andsupport for Hospitality Industries. Handle software-related requests for assistance (problems) and Troubleshootsoftware and identify root causes of software problems. Analyze software related issues and propose solutions and Fix software problemsand test (verify) solutions prior to implementing them. Document software support activities thoroughly, accurately, and in a timelymanner and log customer feedback for the purpose of process improvement. Review work log, customer feedback periodically with supervisor and otheranalysts and technicians, to identify and act on opportunities for improvement. Analysing user requirements and researching, designing and writing newsoftware programs. Testing new programs and fault finding and developing existing programs byanalysing and identifying areas for modification. Integrating existing software products and maintaining systems by monitoringand correcting software defects. Consulting clients and colleagues concerning the maintenance and performanceof software systems with a view to writing or modifying current operatingsystems.
- HDFC Bank ,Chennai, IndiaRisk Analysis Executive
Reviewing Banking Transactions and Stolen or Counterfeit Debit/Credit Cardaccount for fraud detection and analyzing the risk factors. Monitoring Customer’s last 3 to 6 months transactions to avoid frauds. Reviewing Customer’s average transaction pattern to prevent fraud loss. Point of Compromise Tracking Systems (POCTS) for identifying compromisepoint of the Credit and Debit card. Reporting SAR (Suspicious Activity Report) to client and to the legal department. Checking Customer’s profile and contacting customers for high value on suspectof money laundering. Analysis of fraud transaction and trends for implementing a new fraud detectionrules. Circulating MIS and Performance of the team and increasing productivity.
- Serco BPO Ltd Chennai , IndiaCustomer Service Executive (Voice Process)
Attending the Customer’s query for various Whirlpool Products (inbound callcenter). Updating the Customer’s details on the profile while purchasing a new Whirlpoolproduct. Fixing Appointment with customer and Whirlpool client for free demonstration forthe new Whirlpool product. Resolving the customer’s complaints and queries. Register the complaint for machinery repair and forward to concern person torectify the complaints immediately. Cross selling the Whirlpool products and accessory. Providing the complete full maintenance service for all Whirlpool Products. Reporting the customer’s suggestion and forward to Whirlpool client fordeveloping and implementing a new products and designs in Whirlpool Ltd.
- Sparsh BPO Ltd, Pondicherry, IndiaCustomer Service Executive (Voice Process)
Attending the Aircel customer’s for telecom related queries (Inbound call center). Activating the new customer’s SIM cards and updating the customer’s details toreview the customer profile. Resolving the customer queries and Network related complaints. Register a network and payment related complaints and forward to concerndepartments to rectify the complaints immediately. Handling activation and deactivation process of the Value Added Services (VAS). Informing to the customer regarding the new offers and plans introduce by AircelTelecom department. Reporting the customer’s suggestion and forward to Aircel client for developingand implementing a new plans and offers in Aircel Telecom.