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Mohamed Yazir Arafath M S ShortList

Mohamed Yazir Arafath ( 290 )

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General Information

  • Gender Male
  • Date of Birth 8 January 1987
  • Martial Status Married
  • Mobile Number +971527171903
  • Address Hor Al Anz , Deira Dubai, UAE
  • Nationality Indian
  • Objective Look forward for an opportunity in a challenging environment, where I can utilize my experience and skills in contribution effectively to the success of the organization and also for the improvement of my personal skills.
  • Vacancy Category  Computer ProgrammerCustomer ServiceIT
  • Language Known English , Tamil
  • Total Years of Experience 12
  • Work Experience in UAE 8
  • Expected Job Level Senior or Executive-level
  • Current Salary 7000
  • Expected Salary 8500
  • Employement Type Full Time
  • Visa Status Employment
  • UAE driving License No
  • Certificate Attested Yes
  • Notice Period/ Days - If You Selected 15

Work Experience

Dec-2012 - Present
Sunshine System LLC, Dubai, UAESoftware Implementation and Support Manager

 Financial (Accounting & HR Payroll) Software Implementation, modification andsupport for Hospitality Industries. Handle software-related requests for assistance (problems) and Troubleshootsoftware and identify root causes of software problems. Analyze software related issues and propose solutions and Fix software problemsand test (verify) solutions prior to implementing them. Document software support activities thoroughly, accurately, and in a timelymanner and log customer feedback for the purpose of process improvement. Review work log, customer feedback periodically with supervisor and otheranalysts and technicians, to identify and act on opportunities for improvement. Analysing user requirements and researching, designing and writing newsoftware programs. Testing new programs and fault finding and developing existing programs byanalysing and identifying areas for modification. Integrating existing software products and maintaining systems by monitoringand correcting software defects. Consulting clients and colleagues concerning the maintenance and performanceof software systems with a view to writing or modifying current operatingsystems.


Feb 2011 –Nov 2012
HDFC Bank ,Chennai, IndiaRisk Analysis Executive

 Reviewing Banking Transactions and Stolen or Counterfeit Debit/Credit Cardaccount for fraud detection and analyzing the risk factors. Monitoring Customer’s last 3 to 6 months transactions to avoid frauds. Reviewing Customer’s average transaction pattern to prevent fraud loss. Point of Compromise Tracking Systems (POCTS) for identifying compromisepoint of the Credit and Debit card. Reporting SAR (Suspicious Activity Report) to client and to the legal department. Checking Customer’s profile and contacting customers for high value on suspectof money laundering. Analysis of fraud transaction and trends for implementing a new fraud detectionrules. Circulating MIS and Performance of the team and increasing productivity.


Nov 2009 – Jan 2011
Serco BPO Ltd Chennai , IndiaCustomer Service Executive (Voice Process)

 Attending the Customer’s query for various Whirlpool Products (inbound callcenter). Updating the Customer’s details on the profile while purchasing a new Whirlpoolproduct. Fixing Appointment with customer and Whirlpool client for free demonstration forthe new Whirlpool product. Resolving the customer’s complaints and queries. Register the complaint for machinery repair and forward to concern person torectify the complaints immediately. Cross selling the Whirlpool products and accessory. Providing the complete full maintenance service for all Whirlpool Products. Reporting the customer’s suggestion and forward to Whirlpool client fordeveloping and implementing a new products and designs in Whirlpool Ltd.


Dec 2008 – Oct 2009
Sparsh BPO Ltd, Pondicherry, IndiaCustomer Service Executive (Voice Process)

 Attending the Aircel customer’s for telecom related queries (Inbound call center). Activating the new customer’s SIM cards and updating the customer’s details toreview the customer profile. Resolving the customer queries and Network related complaints. Register a network and payment related complaints and forward to concerndepartments to rectify the complaints immediately. Handling activation and deactivation process of the Value Added Services (VAS). Informing to the customer regarding the new offers and plans introduce by AircelTelecom department. Reporting the customer’s suggestion and forward to Aircel client for developingand implementing a new plans and offers in Aircel Telecom.


Summary of Skills

MS SQL
75%
MSBI
75%

Career – Life At FACTS

A career with FACTS is challenging and rewarding. FACTS is well respected for its commitments made to employees and customers alike.

Contact Us

201 & 202, Mohd Malik & Sons Raffa Building Opposite Aster Clinic Jubilee Complex Khalid bin Al Waleed Road, Burdubai, PO Box 66135, Dubai, United Arab Emirates
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